Operated by Away HR Opportunities Ltd, HE 351183, Themistokli Dervi 3, Julia House, 1066, Nicosia, Cyprus
Last updated: 18 June 2026
These are the terms that govern your use of Qanola. By creating a Qanola account or using the product, you agree to these terms. If you don't, please don't use Qanola.
Our Privacy Policy and Data Processing terms are published separately at qanola.com/privacy and form part of this agreement.
Qanola is operated by Away HR Opportunities Ltd, a company registered in Cyprus (registered address: Themistokli Dervi 3, Julia House, 1066, Nicosia, Cyprus) (hereinafter "Away"). Away HR Opportunities Ltd is the party contracting with you.
Away operates and makes available the Qanola platform and related infrastructure. Away does not operate the user's business, act on the user's behalf, or assume responsibility for the user's commercial, legal, regulatory, financial, employment, marketing, or operational activities.
You are the person who creates the account. Qanola is built for solopreneurs and one-to-six-person businesses; you can use it whether you're acting in a professional capacity or as a private individual. If you are a consumer in the European Union or in another jurisdiction with mandatory consumer-protection rules, those rules apply to you in addition to these terms, and where there is a conflict, those rules win.
You must be at least 16 years old to use Qanola, and have the legal capacity to enter into this agreement in your country.
For anything related to this document, write to legal@qanola.com.
The product is described in more detail on our website and in our help materials. The description there is part of these terms, but we may improve the product over time, and the description will move with it. We won't materially reduce the functionality you're paying for without notice.
To use Qanola you create an account, which is normally linked to your messenger identity (phone number on Telegram or WhatsApp). You are responsible for the security of your account and the device you use to access it. Don't share your credentials. If you suspect your account has been compromised, write to us at security@qanola.com.
One account is for one business, run by one person. Once invitations exist, you'll be able to add teammates properly; until then, please don't share a single account across several people.
You're responsible for keeping your account information (name, contact details, billing details) up to date.
Away is entitled to rely on instructions, approvals, permissions, and configurations submitted through your account as authentic and authorised by you.
Some Qanola features are free; others require a paid subscription, which we charge through a third-party payment processor. The available plans, prices, billing cadence, and what each plan includes are shown at sign-up and in the web console. Prices may be in different currencies depending on where you are; taxes are added where the law requires.
Subscriptions renew automatically for the same period unless you cancel. You can cancel at any time from the web console, with effect at the end of the current period. Free trials, if offered, convert to paid at the end of the trial unless you cancel before then.
Ad spend and other pass-through costs. When Qanola runs paid campaigns on your behalf (for example, Telegram Ads, Google Ads, Meta Ads), the budget you authorise is yours — we pass it through to the ad platform at cost, with no markup. You're free to set, change, or stop that budget at any time. The same logic applies to other third-party costs we may pass through in the future (booking platform fees, loyalty redemptions). We will always tell you what each line is for before you authorise it.
Refunds. If you cancel a subscription, we don't refund the unused portion of the current period unless the law where you live says we have to (in the EU, for instance, the statutory withdrawal rules apply where they apply). If we charged you in obvious error, write to us at billing@qanola.com and we'll fix it. Ad spend and other amounts already paid to third parties on your behalf are not refundable by us; if the third party offers a refund, we'll help you claim it.
Consumer withdrawal (EU). If you are an EU consumer and you signed up for a paid plan online, you have 14 days from sign-up to withdraw without giving a reason, unless you've explicitly asked us to begin providing the service immediately and acknowledged that doing so makes the withdrawal right end as the service is fully performed. Most users want to use Qanola right away, so we'll ask you to make that choice clearly at checkout.
Qanola is yours to use for the legitimate business and personal-productivity work it's designed for. A few things, however, are not allowed — these are the lines that protect you, other users, third parties, and us.
You agree not to:
If you break these rules, we can suspend or terminate your account (see Section A11). For clear or serious cases — illegal use, harm to others, threats to the service — we can act immediately and without warning. For the rest, we'll talk to you first.
Qanola operates on a proposes-then-acts model: every outbound action requires your explicit approval before it is taken. Because of that, the following applies.
Qanola acts on your instructions. The recommendations it makes, the messages it drafts, the campaigns it proposes — these are all built from what you have connected, what you have told it, and the goals you have set. You decide what to approve. You decide what autonomy to grant. You remain the operator and the decision-maker of your business at all times.
You retain sole control over, and sole responsibility for, all business decisions, approvals, communications, content, campaigns, transactions, customer interactions, legal compliance obligations, and operational activities conducted using Qanola.
Qanola is a software tool and service provider only. Nothing in these terms creates any partnership, agency, fiduciary, employment, brokerage, advisory, outsourcing, or similar relationship between you and Away. Away has no authority to bind you, enter into agreements on your behalf, or make commitments in your name except where you have expressly approved a specific action through the product.
Any action approved, scheduled, triggered, configured, or authorised by you through Qanola shall be deemed an action taken by you.
Qanola is a software tool only and does not provide employees, contractors, agents, representatives, or managed personnel services. Nothing in the service creates any employment, worker, outsourcing, or co-employment relationship involving Away.
AI systems are useful, fast, and occasionally wrong. We invest heavily in making Qanola's outputs accurate, well-reasoned, and aligned with your interests, but we cannot promise that every recommendation, draft, or summary the system produces will be correct, complete, or suitable for your specific situation.
AI-generated outputs may contain inaccuracies, omissions, fabricated information, outdated information, biased content, or incorrect citations and should not be treated as factual, professional, or authoritative without independent review appropriate to the context.
When the system reaches the edge of its capability, it is designed to say so and, where possible, to route you to a relevant human expert. We will not pretend to know things we don't, and we encourage you to act the same way with us — tell us when an output is wrong, and we'll improve.
Outputs that touch regulated domains (legal, medical, financial, tax, immigration, regulated professional services) are background material for your conversation with a qualified professional, not a substitute for it. You acknowledge that you do not rely on Qanola or Away for professional advice, guaranteed outcomes, legal compliance, or factual certainty.
Away is not acting as a law firm, fiduciary, investment adviser, broker, employment agency, accounting firm, tax adviser, regulated migration adviser, payment institution, insurer, or other regulated professional service provider.
What stays yours. The data you bring into Qanola is yours. The content Qanola drafts on your behalf and that you approve and publish is yours. The business, brand, and creative assets you build with Qanola's help belong to you.
What stays ours. The Qanola service itself — our software, models, prompts, agent designs, behavioural architecture (including the Zanuda layer described in our product documentation), trademarks, logos, documentation, and the structure of the product — is ours. Using Qanola doesn't grant you any ownership in any of it. You get a worldwide, non-exclusive, non-transferable, revocable licence to use Qanola for the duration of your subscription (or your free use), strictly in line with these terms.
Feedback. If you send us suggestions, ideas, or feature requests, we may act on them without owing you anything. We won't claim ownership in any underlying business idea you describe to us; we just need the freedom to improve the product.
Third-party content. Some of what Qanola produces draws on third-party platforms (search results, ad platform interfaces, public business directories). Those platforms' own terms apply to your use of their services, and we're not responsible for them.
Our commitments. We will provide the service with reasonable skill and care. We will protect your data the way we describe in our Privacy Policy. We will tell you about material changes before they happen. We will not knowingly act against your interests as a Qanola user. If we mess up, we will own it, fix what we can, and tell you what we learned.
The limits. Beyond those commitments, and to the maximum extent the law allows, the service is provided "as is" and "as available". We don't warrant that it will always be free of bugs or interruptions, that it will be available everywhere at all times, that it will integrate forever with every third-party platform, or that it will achieve any specific business outcome. We do everything we reasonably can to move those metrics in the right direction, but we can't guarantee them. Away does not guarantee revenue growth, customer acquisition, operational efficiency, conversion rates, marketing performance, business outcomes, regulatory compliance outcomes, or any other commercial result from use of Qanola.
Liability cap. To the extent allowed by law, our total liability to you under or in connection with these terms, in any twelve-month period, is capped at the amount you paid us in fees for the service in the twelve months preceding the event giving rise to the liability. This cap is aggregate across all claims in that period.
What we don't pay for. To the extent allowed by law, we are not liable for indirect, consequential, or punitive losses, for lost profits, lost revenue, lost goodwill, lost data (beyond restoring from our most recent backup), or for any loss arising from your business decisions, your interactions with your customers, your performance on third-party platforms, or the actions Qanola took with your approval.
Certain functionality depends on third-party platforms, APIs, messaging services, AI model providers, and infrastructure providers outside our control. We are not responsible for interruptions, limitations, delays, account suspensions, policy changes, API restrictions, or loss of functionality caused by such third parties.
What we never try to limit. Nothing in these terms limits or excludes our liability for things the law says we can't limit: death or personal injury caused by our negligence, fraud, gross negligence, wilful misconduct, or any other liability that cannot be excluded under the law that applies to you. EU and US mandatory consumer-protection rights apply on top of these terms.
You agree to defend, indemnify, and hold us harmless from claims, damages, and reasonable costs brought by a third party arising out of: (a) content you connected, pasted, instructed Qanola to produce, or approved for publication; (b) your use of Qanola in violation of Section A5; (c) your breach of someone else's rights (intellectual property, privacy, contract); and (d) the underlying conduct of your business, where Qanola was simply a tool you used to run it.
We will tell you promptly about any such claim, let you take over the defence if you want (using lawyers we reasonably approve), and cooperate at your expense. We won't settle a claim that imposes a non-monetary obligation on you without your agreement.
Where you are an EU consumer, this indemnity applies only to the extent allowed by the consumer-protection law of your country.
You can leave at any time. Close your account from the web console or write to us. Your work data is yours; you can export it before you go.
We can pause or end your access if you breach these terms, if the law requires us to, or if your use is creating a real risk to you, to other users, to third parties, or to the service. For most issues we'll talk to you first and give you a chance to fix things. For serious or illegal use, we may act without warning. We may use automated and manual measures to detect abuse, fraud, security threats, unlawful content, platform misuse, or violations of these Terms.
Away has no obligation to monitor, review, verify, moderate, or supervise your activity, your content, connected data sources, or your decisions, except to the limited extent required by applicable law or expressly stated in these terms.
On termination, your right to use Qanola ends. We delete your work data within 30 days and your account data within 90 days, subject to the carve-outs in the Privacy Policy (legally required retention, encrypted backup overwrites). Sections A8, A9, A10, and A13 survive termination.
If we wind the service down, we will give you reasonable notice, an export of your data, and where you were on a paid plan, a pro-rated refund of fees you have paid for the period after the service ends.
We will update these terms from time to time — to reflect changes in the product, in the law, in our sub-processors, or simply because something turned out to be clearer expressed differently. When we make a material change, we will tell you by email and by updating this page, before the change takes effect. If you don't agree with a material change, you can close your account and export your data before the change applies, at no cost.
For minor edits (wording, links, typos) we'll just update the page.
These terms are governed by the laws of the Republic of Cyprus, without regard to its conflict-of-laws rules. Disputes are submitted to the competent courts of Nicosia, Cyprus.
This does not limit any mandatory consumer-protection rights you hold under the law of your country of residence. EU consumers may also use the European Commission's online dispute resolution platform at https://ec.europa.eu/consumers/odr. Nothing in this clause prevents either party from seeking injunctive relief in any court of competent jurisdiction.
We are not signing up to mandatory class-action waivers or forced arbitration. We'd rather resolve things by talking. Before any formal dispute, please write to legal@qanola.com with a clear statement of the issue; we will respond within 30 days and try to resolve it directly.
From time to time, we may offer features labelled alpha, beta, preview, experimental, or similar. These features may be incomplete, unstable, changed, suspended, or discontinued at any time. To the maximum extent permitted by law, beta features are provided "as is" without warranties of any kind and may be subject to reduced security, support, availability, or retention standards.
| Matter | Address |
|---|---|
| General and legal | legal@qanola.com |
| Privacy and data | privacy@qanola.com |
| Security | security@qanola.com |
| Billing | billing@qanola.com |
A real human reads each of these inboxes.